Privacy Policy

Last Updated: June 3, 2026

Introduction

hyper-harbor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hyper-harbor.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a service request through our website
• Contact us via email
• Engage with our consultation services
• Subscribe to our communications

This information may include:

• Name and contact details (email address, postal address)
• Property information relevant to your renovation or design project
• Service preferences and project requirements
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your service requests and communicate with you about your project
• Send you relevant information about our services
• Improve our website and service offerings
• Respond to your inquiries and provide customer support
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., website hosting, payment processing)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• With Your Consent: We may share information for any other purpose with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information is typically retained for seven years in accordance with Australian business record-keeping requirements.

Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer information outside of Australia, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

hyper-harbor
Level 3, 142 Wellington Parade
East Melbourne VIC 3002
Australia
Email: [email protected]